![]() Please click HERE for our Returns Information. This protects the helmet and makes it easy for the customer to check for damage. ALL helmets are checked manually by us prior to despatch and are then placed into a brand new strong brown cardboard box. Your satisfaction is essential to Helmet city, which is why we use DPD and Royal Mail to send our products. Delivery times may increase if items are out of stock or for items that are special order. Items shown on the website are not guaranteed in stock, however we do try and keep the website as accurate as possible. Unless otherwise stated, we aim to dispatch stock items to the UK in 1-5 working days. ![]() However, if we send the wrong item or there is a fault upon delivery, we will pay for the return. ![]() A restocking fee may be charged for any original boxes damaged due to careless packing. The box of the product must be wrapped / protected and not covered in tape or labels. Insufficient packaging resulting in the product being damaged will be the responsibility of the customer. Please remember that it is the responsibility of the customer to ensure the goods are packaged for transport. Helmet City cannot be held responsible for any damage discovered after the item has been signed for. Our Helmets are sent out in Brand New boxes, items clearly damaged in transit should not be accepted as once signed for, are accepted as delivered complete and undamaged. An email with the tracking number is sent when the item is marked for despatch. With the new DPD Predict service, your parcel can be tracked by you every step of the way, make sure to download the App. PLEASE NOTE : - We do not send to PO Boxes, BFPO Addresses or Hotels Next day delivery is not guaranteed, but most items are delivered in 2-5 working days. Low value items sent to Northern Ireland and other non UK mainland addresses may incur a nominal fee, we will contact you. Delivery to Republic of Ireland, Channel Islands, Isle of Man and Scottish Highlands & Islands is FREE only if the order value is over £150.00. We aim to dispatch in 1-5 working days, maybe more for out of stock items or items that are special order. Helmet City provides FREE DELIVERY to almost all mainland UK addresses. **FREE UK Mainland delivery on all orders over £25** (subject to location) Although we have most of them in stock, product add ons like visors, bluetooth systems etc may have to be ordered separately and could delay the despatch time. Only the actual product marked with the 'Same Day Despatch' label is included in the offer, if additional items are added to the order and they are not displaying that label, the order may be delayed. ![]() Please note this does not guarantee next day delivery, although most orders once despatched are delivered the next working day. You will receive an email with your tracking details. Helmet City will despatch any product marked with the 'Same Day Despatch' Label on the SAME DAY it is ordered (Monday to Friday), but only if the order is placed before 12 o'clock midday. ![]()
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